Privacy Policy

Section 01

Introduction

Nexura Mart (“we”, “our”, “us”) operates the website nexuramart.com. We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR), UK GDPR, and all applicable data protection laws.

This policy applies to all personal data collected through our website, including when you browse, make a purchase, contact us, or create an account. Please read this policy carefully to understand our practices.

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Our Promise: We will never sell your personal data to third parties for marketing purposes. Your data is used only to provide and improve our services to you.

Section 02

Data We Collect

We collect personal data that you provide directly to us, as well as data collected automatically when you use our website. This may include:

Identity Data: First name, last name, username or similar identifier
Contact Data: Email address, telephone number, billing and delivery address
Transaction Data: Details about purchases and payments made through our site
Technical Data: IP address, browser type and version, time zone, operating system
Usage Data: Information about how you use our website, products and services
Marketing Data: Your preferences for receiving marketing communications from us
Communications Data: Messages, emails, and enquiries you send to us

We do not collect any Special Categories of personal data (such as health data, racial or ethnic origin, or political opinions) through our website.

Section 03

How We Use Your Data

We use your personal data only for legitimate purposes and where we have a valid legal basis to do so. The table below sets out how we use your data:

Purpose	Legal Basis
Processing and fulfilling your orders	Performance of contract
Managing your account and customer relationship	Performance of contract
Sending order confirmations and updates	Performance of contract
Processing returns and refunds	Performance of contract
Responding to your enquiries and support requests	Legitimate interest
Improving our website and services	Legitimate interest
Sending marketing communications (with your consent)	Consent
Complying with legal obligations	Legal obligation

Section 04

Data Sharing & Third Parties

We do not sell, trade, or rent your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services, including:

Payment Processors: To securely process your transactions (e.g. Stripe, PayPal)
Delivery Partners: To fulfil and deliver your orders across Europe
Email Service Providers: To send transactional and marketing emails
Analytics Providers: To help us understand how our website is used (e.g. Google Analytics)
IT & Hosting Providers: To maintain and secure our website infrastructure

All third parties are contractually required to handle your data securely and in accordance with applicable data protection laws. They may not use your data for their own marketing purposes.

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Legal Disclosure: We may disclose your data if required by law, court order, or to protect the rights and safety of Nexura Mart, our customers, or others.

Section 05

Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device when you visit our website.

Essential Cookies: Required for the website to function properly (e.g. shopping cart, login sessions)
Analytics Cookies: Help us understand how visitors interact with our site
Marketing Cookies: Used to deliver relevant advertisements (only with your consent)
Preference Cookies: Remember your settings and preferences for future visits

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

Section 06

Your Rights

Under GDPR and UK GDPR, you have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
Right to Restriction: Request that we limit how we process your data
Right to Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for marketing
Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us at Customercare@nexuramart.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your national data protection authority.

Section 07

Data Security

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

SSL encryption on all data transmissions
Secure, access-controlled hosting infrastructure
Regular security reviews and updates
Strict internal access controls — only authorised personnel can access your data
We never store full payment card details on our servers

Despite these measures, no method of transmission over the internet is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at Customercare@nexuramart.com.

Section 08

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Order & Transaction Data: Retained for 7 years for tax and legal compliance
Account Data: Retained while your account is active, then deleted upon request
Marketing Data: Retained until you withdraw consent or unsubscribe
Support Communications: Retained for 3 years from last contact
Technical & Analytics Data: Typically retained for 26 months

When your data is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures.

Section 09

Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at Customercare@nexuramart.com and we will take steps to delete that information promptly.

Section 10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your personal data. Continued use of our website after any changes constitutes your acceptance of the updated policy.

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Significant Changes: For material changes to this policy, we will notify registered customers by email before the changes take effect.

Section 11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to get in touch with us:

General Enquiries: Customercare@nexuramart.com
Claims & Data Requests: Claims@nexuramart.com
Website: nexuramart.com/contact-us

We aim to respond to all privacy-related enquiries within 5 business days. For formal data subject access requests, we will respond within 30 days as required by law.